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Request Tracker
RUS-CERT uses RT internally to process incoming requests and
for bookkeeping purposes. We have developed a set of modifications
which make RT more suitable for our purposes.
Managing packet filters
This RT extension has got a separate page.
A different mail gateway
Our mail gateway optionally extracts the ticket number from the
email address (in addition to the subject line).
The following Exim 4 configuration snippets create a domain
RT.CERT.Uni-Stuttgart.DE which is backed by RT:
Note:You have to include rt-routers.conf before
the routing to remote addresses takes place.
In this configuration, the gateway works as follows:
- Mail to
nnn@RT.CERT.Uni-Stuttgart.DE
is filed as correspondence for ticket nnn.
- Mail to
nnn-comment@RT.CERT.Uni-Stuttgart.DE
is filed as comment for ticket nnn.
- Mail to
queue@RT.CERT.Uni-Stuttgart.DE
is filed as correspondence for queue.
The ticket number in the subject line is used to determine the corresponding
ticket. If it is not present, a new ticket is created.
- Mail to
queue-comment@RT.CERT.Uni-Stuttgart.DE
is filed as comment for queue. The message bounces
if no ticket number is contained in the subject line.
Improved bounce handling will be implemented in a later version.
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